Enterprise Systems Infrastructure
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Description of Service: |
Management and support of physical and virtual server infrastructure located in the Data center, PGH, and Victoria that provides the private cloud. private cloud services available via SLA on a cost reimbursable basis. The private cloud is used to support all mission critical S/ enterprise applications/services. |
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Business Owner: |
Various (e.g. Administration, Colleges, Divisions) |
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UIT Service Manager: |
Howard Jares |
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S Service? |
Yes |
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How To Request: |
Through assigned System Administrators (per server) for enterprise services and/or SLA (see Hosted Services) |
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Minimum Service Level: |
99.9% availability; 7/24/365 except backup window |
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Maintenance Windows: |
Saturdays, Midnight - 4 a.m. |
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Support (Tier 1): |
Howard Jares: hjares@central.uh.edu |
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Support (Tier 2): |
David Frankfort |
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Support (Tier 3): |
Darren Neorocker |
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Charges (if applicable): |
SLAs for Hosted Services to BUs |